FAQ

ROAD BIKES

Which BMC Road bike is right for me?

There are three options for finding the right road bike for you:



Which BMC road bike size is right for me?

Every body, regardless of weight and height, is different. Your inseam-to-height ratio, the length of your arms, the size of your torso, etc. all factor into determining the correct sizing of a bike.

As a result, BMC highly suggests that you don't simply rely on our sizing charts, but also seek professional guidance and recommendations from your local BMC retailer.

Buying a BMC is an investment in your riding experience, ensure your ride is a great one by making sure you've been provided with the proper sized bike.



How do I find a BMC retailer near me?

The Dealer Locator is the easiest way to find a BMC Retailer near you.



Can I buy my road bike direct from BMC?

We sell our products exclusively through our independent BMC retailer network. Our retailers are the best option to provide you with products, advice, service, and support. Please use the Dealer Locator to find the BMC Retailer nearest to you.



Can I buy a BMC road bike frame only?

Yes, we do offer a frameset version of all our 01 series road bikes.



Can I have my frame repainted?

Please be aware that repainting your bike's frame will void your warranty. Refinishing chemicals can attack, weaken, or destroy the important composite chemical bonds of the carbon tubing. Using abrasives, sanding by means of mechanical action, such as plastic or glass-bead blasting, or using other abrasive methods, such as scraping or sanding, can remove the frame material and weaken it. We therefore do not recommend ever repainting a BMC frame. BMC does not offer a refinishing service, nor should the bike owner do this themselves or have it done by any other professional or non-professional.



Where can I get spare parts for my bike?

Your local BMC retailer can assist you with replacements. BMC retailers have access to BMC-specific spare parts as well as to various other parts vendors, and can work with you in choosing the correct replacement option that best suits both you and your bike. Please use the Dealer Locator to find the BMC Retailer nearest to you.



Why can I see the carbon lay-up of my frame through the clear coat?

BMC’s frames are made mostly using UD carbon fibre. UD stands for unidirectional. Unlike more traditional carbon fibre products that use a woven carbon finish (criss-crossed finish like a woven piece of material), UD carbon is literally a piece of carbon material with the filaments all running in one direction. BMC’s frames are made from many different pieces of UD carbon that are woven together, similar to what is done in textile production. Some of our frames contain around 350 individual pieces of carbon fibre that go into the mould before heating and curing takes place. These material sheets - some very small, some very large - are laid at different angles across each other to achieve different results: torsional strength, compliance areas, rigidity, and so on. The layup of these sheets is extremely important to the end result. This is actually the art of building a carbon fibre frame.

On our unpainted frames, you can see the result of these carbon fibre sheets overlapping each other through the clear coat covering the frame. We are actually very proud to be able to show this real effect on our frames. It shows not only the true workmanship of the frame, but also the resulting quality as the frame exits our moulds. Many bike manufacturers prefer to paint their frames because there are often many imperfections in the finish that need to be re-worked using a filler before waiting for it to dry, sanding it, and then giving it a final paint job (a bit like a panel shop). This is a cheaper way to finish the frames, ensures you have no reject quantity, and allows you to use less stringent production techniques.

On unpainted BMC frames, when you look 'into' the frame, you see the actual quality of what’s on the inside – we are showing you our finish and quality and we are very proud of that.



MOUNTAIN BIKES

Which BMC mountain bike is right for me?

There are three options for finding the right mountain bike for you:

  • 1. Contact your nearest BMC retailer for the best first-hand advice.
  • 2. Use our Bike finder to narrow down your selection by defining your preferences.
  • 3. Consult our mountain bike product page 'Road bike overview'



Which BMC mountain bike size is right for me?

Every body, regardless of weight and height, is different. Your inseam-to-height ratio, the length of your arms, the size of your torso, etc. all factor into determining the correct sizing of a bike.

As a result, BMC highly suggests that you don't simply rely on our sizing charts, but also seek professional guidance and recommendations from your local BMC retailer.

Buying a BMC is an investment in your riding experience, ensure your ride is a great one by making sure you've been provided with the proper sized bike.



How do I find a BMC mountain bike retailer near me?

The Dealer Locator is the easiest way to find a BMC Retailer near you.



Can I buy my mountain bike direct from BMC?

We sell our products exclusively through our independent BMC retailer network. Our retailers are the best option to provide you with products, advice, service, and support. Please use the Dealer Locator to find the BMC Retailer nearest to you.



Can I buy a BMC mountain bike frame only?

Yes, we do offer a frameset version of many of our mountain bikes as frames or modules.



Can I have my BMC mountain bike repainted?

Please be aware that repainting your bike's frame will void your warranty. Refinishing chemicals can attack, weaken, or destroy the important composite chemical bonds of the carbon tubing. Using abrasives, sanding by means of mechanical action, such as plastic or glass-bead blasting, or using other abrasive methods, such as scraping or sanding, can remove the frame material and weaken it. We therefore do not recommend ever repainting a BMC frame. BMC does not offer a refinishing service, nor should the bike owner do this themselves or have it done by any other professional or non-professional.



Where can I get spare parts for my BMC mountain bike?

Your local BMC retailer can assist you with replacements. BMC retailers have access to BMC-specific spare parts as well as to various other parts vendors, and can work with you in choosing the correct replacement option that best suits both you and your bike. Please use the Dealer Locator to find the BMC Retailer nearest to you.



Can I upgrade the rear shock on my BMC mountain bike?

Our engineers and product managers spend a lot of time working with equipment partners to ensure each of our full-suspension models come equipped with the perfect tune. As a result, our full suspension bikes are designed as a system and every element plays a role in the overall ride quality. For our bikes to perform the way they were designed, replacing your rear shock is not suggested. Slight custom tuning is a rider-specific option, but we strongly encourage you to work with highly skilled professional suspension technicians.



What is APS Suspension?

APS stands for Advanced Pivot System, and it's the acronym we use for our rear suspension concept. APS optimizes kinematics and pivot placements, leverage ratios, axle paths and shock tune. Iterative calculations fine-tune all the suspension properties of each of our distinctive full-suspension models to achieve the best ride characteristics for any terrain. The result is a light, stiff and compact structure that promotes excellent control and energy transfer for the rider.

Check our innovation page for more detail.



How do I set the rear suspension SAG on my full-suspension mountain bike?

All BMC full-suspension bikes come equipped with a feature at the junction of the seatstay and linkage called the "Initial Load Indicator" that helps you identify proper sag. Using this indicator, significantly reduces the setup time before heading out on to the trail. When determining proper setup, make sure you take into consideration your ride equipment - if you ride with a hydration/gear pack, make sure you're accounting for this additional weight when preparing to hit the trails. Finally, before hitting the trails, make sure you check your suspension set-up regularly, to ensure proper inflation.



CITY/ACTIVE BIKES

Can I buy a City/Active bike direct from BMC?

We sell our products exclusively through our independent BMC retailer network. Our retailers are the best option to provide you with products, advice, service, and support. Please use the Dealer Locator to find the BMC Retailer nearest to you.



Which BMC City/Active bike size is right for me?

Every body, regardless of weight and height, is different. Your inseam-to-height ratio, the length of your arms, the size of your torso, etc. all factor into determining the correct sizing of a bike.

As a result, BMC highly suggests that you don't simply rely on our sizing charts, but also seek professional guidance and recommendations from your local BMC Retailer.

Buying a BMC is an investment in your riding experience, ensure your ride is a great one by making sure you've been provided with the proper sized bike.



Where can I get spare parts for my bike?

Your local BMC retailer can assist you with replacements. BMC retailers have access to BMC-specific spare parts as well as to various other parts vendors, and can work with you in choosing the correct replacement option that best suits both you and your bike. Please use the Dealer Locator to find the BMC Retailer nearest to you.



Can I buy a BMC City/Active frame only?

Currently we only offer our City / Active bicycles as complete bikes.



How do I find a BMC retailer near me?

The Dealer Locator is the easiest way to find a BMC Retailer near you.



Which BMC City-Active bike is right for me?

There are three options for finding the right road bike for you:



COMPANY

How can I become sponsored by BMC?

BMC sponsors four professional world class and a development racing team, as well as a number of regional teams. If you have the results to prove that you are world class, and you wish to race for a BMC sponsored team, then please contact our teams directly. The professional team's websites can be found on our BMC Racing Teams page.



How can I get autographs from BMC team riders?

For autograph requests please contact the respective team directly. The team websites can be found on our BMC Racing Teams page.



How can I contact BMC if I have a question?

If these FAQs do not answer your questions, please get in touch with us by using our contact form.



How can I get a BMC sticker?

To get stickers, send a return-envelope with sufficient postage to your national distributor. Please include a short note explaining your request. The national distributors can be found using our Dealer Locator.



Do you have an online catalog?

You can directly download our current PDF catalog or browse older catalogs in our catalog archive.



Is it possible to buy the bikes the pro teams have used at the end of the season?

The pro teams' bikes are not sold at the end of the season.



What are the key points in the warranty policy for BMC bikes?

BMC provides a voluntary warranty of three years on every frame, and two years on BMC components and paintwork (paintwork one year for bikes before 2014). By registering your new BMC bike, you can extend the warranty on the frame to five years. You can read the warranty provisions in detail on the warranty policy page



WARRANTY & REGISTRATION

Which bikes does the BMC Crash Replacement Policy cover?

The top models in the respective model series benefit from the 'Crash replacement' program. You can find a list of the bikes covered by BMC's Crash Replacement Program on the Crash Replacement page.



Does the warranty cover racing?

The warranty does cover racing. Damage caused by crashes, external influences, or inappropriate use is excluded from the warranty, however.



Where can I register my BMC bike?

You can register your new BMC bike within 30 days of purchase by visiting Bike registration. Used BMC bikes cannot be registered.



What is covered by the Crash Replacement Policy?

The crash replacement program covers damage to the frame caused by crashes that occurred while using the bike appropriately, or through no fault of your own, and without external influences (e.g. damage during transport). The criterion is that the frame is no longer fit for use. For example, damage to the paintwork is not covered by the crash replacement program.



Is there a warranty on used BMC bikes?

The warranty begins with the purchase of a new BMC bike and continues in effect if the bike is sold on. However, you must be able to provide the original receipt in order to file a warranty claim.



Why should I register my BMC bike?

By registering your bike, you automatically extend the warranty from three to five years. Certain models may also benefit from our crash replacement program.



Where can I find the BMC serial number?

The serial number (also known as frame number) can be found in front of or below the bottom bracket. On model year 2014 bicycles or newer, it is printed at the bottom of the QR code.



BMC RETAILERS

Why don't all BMC dealers stock the entire BMC product line?

A quick glance at our catalog will reveal a very wide and diverse range of bikes. Likewise, many bike shops specialize in specific types of bikes and rider needs. Some shops carry more mountain bikes, others are road-centric. However, if you are looking for a bike that's not in stock, our BMC retailers will be more than happy to order it for you.



Are you interested in joining the BMC Retailer Network?

Please send us your details via the contact form. We look forward hearing from you



How can I find an international BMC retailer?

The Dealer Locator is the easiest way to find a BMC Retailer near you.



GENERAL

How does Click and Collect work?

Click here for how our Click and Collect process works.

It's as simple as any other transaction online. The only difference is we ship your bicycle to a local retailer or service center for professional assembly and setup.



Who services my BMC bike?

BMC bikes must be serviced by qualified bike mechanics. Please contact your nearest BMC retailer to arrange a service appointment.



Where can I get spare parts for my bike?

Your local BMC retailer can assist you with replacements. BMC retailers have access to BMC-specific spare parts as well as to various other parts vendors, and can work with you in choosing the correct replacement option that best suits both you and your bike. The Dealer Locator is the easiest way to find a BMC Retailer near you.



Can I get new decals for my bike?

The decals are covered by a layer of transparent coating. Because of this, the decals cannot be replaced. There are some modules that come with additional stickers for changing the color of the logos on your bike.