Warranty & Repairs
What are the key points in the warranty policy for BMC bikes?BMC provides a voluntary warranty of three years on every frame, and two years on BMC components and paintwork (paintwork one year for bikes before 2014). By registering your new BMC bike within the first six months after initial purchase on the Bike Registration page or within the BMC Companion App, you can extend the warranty on the frame to five years. You can read the warranty provisions in detail on the Warranty policy page.
Is there a warranty on used BMC bikes?The warranty begins with the purchase of a new BMC bike and continues in effect, if the bike is sold on. However, you must be able to provide the original receipt in order to file a warranty claim.
Does the warranty cover racing?The warranty covers racing. Damage caused by crashes, external influences, or inappropriate use is however excluded from the warranty.
How do I register a warranty claim?If you purchased our product from a retailer, please get in touch with them and they will handle the warranty process for you.
If you purchased directly from us, please get in touch via our contact form and our customer support team will advice on the next steps.
Where can I find the BMC serial number?The serial number (also known as frame number) can be found in front of or below the bottom bracket. On model year 2014 bicycles or newer, it is printed at the bottom of the QR code.
What is the crash replacement program?The 'Crash replacement' program covers damages to the frame caused by crashes that occurred while using the bike appropriately, or through no fault of your own, and without external influences (e.g. damage during transport). The criterion is that the frame is no longer fit for use. For example, damage to the paintwork is not covered by the 'Crash replacement' program.
How does the BMC crash replacement program work?
BMC congratulates you on the purchase of your new BMC product. Our name stands for high quality, durability and functionality in the development, production and processing of the materials used as well as the striking looks resulting from the finish, concept and design.
Even with proper handling and maintenance of your bicycle, you are not immune to your bicycle being damaged in a manner not covered by the warranty. The crash replacement program is an optional service provided by BMC Switzerland AG (hereinafter BMC), as a result of which you shall have the one-time opportunity to have your BMC frame replaced with a discount on the respective valid, official list price. The following procedures and provisions govern the services guaranteed to the buyer as part of the crash replacement program by BMC, as well as the preconditions under which claims can be made for these services.
Read the 'Crash replacement' provisions listed below. Take your crashed bike and your purchase receipt to your nearest retailer
CRASH REPLACEMENT PROVISIONS
1. Integral component of the warranty provisions in the purchase agreement
These provisions on the crash replacement program shall not guarantee an independent claim. By activating (see point 2 below) the crash replacement program, these provisions shall become an integral component of BMC's warranty provisions. The terms defined in the warranty shall in turn also be valid for crash replacement claims.
2. Activation of crash replacement
In order to be able to benefit from a possible crash replacement, you must register your bicycle/frame on the BMC website within 30 days of the date of purchase.
After this 30-day period, registration is no longer possible, and a claim for crash replacement can no longer occur. We therefore recommend registering with BMC immediately upon buying a new bicycle or frame from BMC. By registering, you not only meet the basic precondition for participation in the crash replacement program, but you also extend the warranty on your frame from 3 to 5 years from the date of purchase at the same time. A frame procured by means of crash replacement shall be excluded from a further crash replacement. The 3 to 5 year warranty will be extended from the date of replacement under the same conditions of the original manufacturer warranty.
3. Duration of crash replacement eligibility
Crash replacement shall span the entire warranty period.
4. Exclusion of crash replacement
All circumstances that lead to exclusion from the BMC warranty shall also exclude participation in the crash replacement program. Furthermore, a frame may only be replaced once as part of the crash replacement program. Crash replacement shall include:
consequences of a fall during proper use
damage through no fault of your own, and without involving third parties
5. Intensity of the damage as a precondition for the claim
Crash replacement may take effect if the frame has experienced a detrimental effect to its functional capacity and thus negatively impacting safe riding. If the frame is not damaged, or is not damaged to the extent described above, no claim for crash replacement can occur.
6. Services as part of the crash replacement
The complete frameset shall be replaced as part of crash replacement. Please refer to the product description of the respective model for the scope of delivery. Damaged components that are not part of the frameset shall be excluded from crash replacement. If the same model can no longer be supplied, a frame from the direct successor model may be purchased. The labor costs/wages of the BMC retailer are not be included in crash replacement.
7. Assertion and processing of crash replacement
The crash replacement shall be reported to your BMC retailer by means of the completed crash replacement form, a copy of the warranty card, and the purchase receipt. Your BMC retailer shall inform BMC of your request for crash replacement, incl. photos of the defective bicycle and frame number. BMC shall check the circumstances and deliver a replacement to the BMC retailer in the event of a positive decision. The assembly and basic adjustments must be performed by the BMC retailer. Should these preconditions not be adhered to, warranty claims of any kind may be rejected.
8. Severability clause
Should a provision from the crash replacement program be or become invalid or exhibit a loophole to be closed, the legal force of the remaining provisions shall remain unaffected. Instead of the missing or invalid provision, a provision that most closely approximates the meaning of the original provision shall be agreed.
9. Applicable law and place of jurisdiction
For all disputes from or in conjunction with the crash replacement program (including with regard to the question of its conclusion or validity), the exclusive jurisdiction of the courts from the Canton of Solothurn shall be agreed. This purchase agreement shall be subject to Swiss law with the exclusion of a conflict of laws, as well as the United Nations Convention on Contracts for the International Sale of Goods (CISG).
Which bikes does the BMC crash replacement program cover?
The top models in the respective model series benefit from the 'crash replacement' program.
To benefit from crash replacement, you must register your bike/frame on the BMC website within 30 days of the date of purchase. The crash replacement program covers the entire warranty period up to a maximum of five years from the date of purchase.
The following models are covered by crash replacement:
- Granfondo GF 01
- Granfondo GF Disc 01
- Teammachine SLR Disc 01
- Teammachine SLR 01
- Timemachine TM 01
- Timemachine Road TMR 01
- Crossmachine CX 01
- Trackmachine 01
- Roadmachine 01
- Masterpiece Roadmachine
- URS 01
- URS LT
- Teamelite 01
- Fourstroke 01
- Fourstroke LT 01
- Twostroke 01
- Agonist 01
- Speedfox 01
- Trailfox 01
- Trailfox AMP
- Speedfox AMP
- Alpenchallenge AMP (Carbon frame versions)
Why should I register my BMC bike?Let us keep you company and become your best ride partner - the one who always has your back.
Registered bike owners always get the inside line with dedicated support and news, access to our crash replacement program, and an extended 5-year warranty.
Where can I register my BMC bike?You can register your new BMC bike within 6 months of purchase by visiting the Bike Registration page or registering via BMC Companion App. Used BMC bikes cannot be registered.
Can I have my frame repainted?
We will still guarantee the regular warranty conditions, also for custom painted frames and forks, if:
- The original paint is only sanded superficially – no sanding through to carbon or aluminum
- No chemical stripping is applied
- The frame and fork serial number and barcode must remain visible
If these factors are respected, the integrity of the frame cannot be harmed by a repaint. In case of a damaged repainted frame, we will request a closer examination of the damaged area. If there is no original paint left under the repaint there will be no warranty.
Can I get paint from BMC to touch up paint damage?Unfortunately, we do not have any touch-up pens available. We have made the experience that the colors dry out after a certain time.
Because we use special, proprietary colors for our bikes, there is no identical EU color code.
We recommend to have the color matched by a paint shop.
Recalls and SafetyDo you currently have any product recalls?
The safety of our customers is very important to us. This is why we have created this page to inform you of any current product recalls and provide you with general safety advice for using your BMC.
BMC TEAMMACHINE SLR01 DISC
Voluntary recall for safety checks
Fork: BMC Teammachine SLR01 Disc Bicycles and Framesets (model years 2018 and 2019)
Learn more about the recall process
BMC TIMEMACHINE 01
Voluntary product recall for safety reviews
BMC Timemachine 01 (model years 2017 and 2018)
Q&A BMC Timemachine 01 recall
Do you have any safety advice?
This guide gives aims to provide you with general safety advice for using your BMC.
Every BMC bike comes with a user guide. If you didn't receive a user guide when purchasing your BMC bike, please contact your BMC retailer immediately.
We recommend that you read the user guide carefully and keep it in a safe place for later reference. All the information contained in the user guide relates to the set-up, technology, care, and maintenance of your BMC bike. Please pay attention to the information provided. A lot of it is safety-related. Ignoring the information can lead to serious accidents or, under certain conditions, to financial losses.
We particularly recommend that you read and pay close attention to the chapters, 'Before your first ride' and 'Before every ride' prior to using your bike for the first time.
MAINTENANCE & REPAIRS
Modern bikes are high-tech products. Just because you have a wrench in your toolbox at home does not mean that you should carry out maintenance and repair work on the bike yourself. The maintenance and repair of BMC bikes requires experience, as well as specialist knowledge and tools. You should therefore hand over your BMC bike to a BMC specialist for any service, maintenance, or repair work.
As described in the user guide, we recommend that you carry out a brief safety check before each ride. Do not ride the bike if you discover one or several problems with it during the safety check. Let a specialist BMC retailer check your BMC bike for you.
Even when performing your own regular safety checks before each ride, you should still take your BMC bike to be checked and serviced regularly by a BMC specialist. The more frequently you use your bike, and/or the harsher the environmental conditions (dirt, rain, salt, etc.), the more frequently the bike should be taken for this kind of servicing.
As a fundamental rule, we recommend that whenever you ride your bike, you wear a suitable helmet which is appropriate to your requirements. Depending on the type of bike and style of riding, it might be appropriate to wear additional protective clothing (e.g. gloves, knee pads, shin pads and elbow pads, a back protector, etc.) under certain conditions.
Ask an expert to advise you when purchasing protective gear so that you get the gear that's right for you.
The respective national guidelines on bike reflectors and lights vary greatly. When riding your BMC bike, it is your responsibility to make sure it's equipped in line with your country's applicable guidelines. If you are uncertain as to what these are, please seek the advice of your BMC specialist. As a general rule, BMC recommends that you use a white front light, red back light, and suitable reflectors at all times, at the very least at night and at dawn and dusk.